FAQ

For any international order request, please email us at ( info@andymannhartasia.com ) Our team will render assistance as soon as possible.

All prices are in Singapore Dollars (SGD). Prices displayed are not inclusive of 9% GST. The total price with 9% GST will only be reflected upon check-out.

Payments can be made through our website www.andymannhartasia.com. You have the option of either Bank Transfer or via PayNow. Andy Mannhart Asia Pte Ltd PAYNOW VIA UEN: 200910379Z BANK TRANSFER UOB CURRENT: 362-301-366-7

Upon receiving your order confirmation, it will take approximately 2-3 working days to fulfil and deliver your order. Deliveries are scheduled on Monday – Friday from 10AM-5PM (excluding Saturday, Sunday and Public Holidays) . Upon dispatch of your order, our team will send you a WhatsApp message to inform you of your delivery. Kindly do take note that you are responsible for ensuring that a recipient is present at your designated address to receive the delivery. In the case of an unsuccessful delivery, our logistic team will return the order package back to our showroom premise for the customers self-collection.

Contactless delivery of your order is also available , however specific instructions must be provided. Do write down your request under the note section prior to the checkout. Alternatively, you can drop us an email ( ebusiness@andymannhartasia.com ) immediately.

If you have ordered an incorrect item and/or quantity please email (ebusiness@andymannhartasia.com) or call 6848 5498 immediately. Our team will make the necessary amendments from our back-end for you. Please provide us with your order number and order correction advice.

Self-Collection ( 2 - 3 working days ) : No Charge Once your order is ready for collection, our customer care team will send you a message via WhatsApp. Self-Collection Location & Timing: Showroom Address: 705 Sims Drive #06-10 Shun Li Industrial Complex, 387384 Monday- Friday: 10AM - 5PM Closed on Saturday, Sunday and Public Holidays (Please kindly avoid coming during the lunch period between 12pm-1pm) *Delivery ( 2 - 3 working days ): - Free delivery (Orders above$100/-) - $15 ( Less than $100 ) *Closed on Saturday, Sunday and Public Holidays*

The minimum delivery order amount is $100 We provide one free delivery trip per invoice within Singapore only

If your order is $100 & above, delivery will be free of charge. A delivery charge of $15 will be imposed for orders below $100

All items purchased are non-refundable. Should you wish to exchange the items you purchased from us , a request to exchange your items must be made within 7 working days . For items that are damaged / delivered wrongly / defects please kindly take a picture of the item and state the reasons for the exchange via email to ( ebusiness@andymannhartasia.com ) . Please schedule an appointment to visit our office for the exchange. Please take note that disposable products and sales items cannot be exchanged or returned.

Strahl beverageware is manufactured from the highest quality polycarbonate, enabling us to provide products with pristine clarity and outstanding durability which is made specially for professional and hotel use.

Strahl beverageware is made from an incredibly strong product called polycarbonate. Polycarbonate has some unique properties and requires slightly different handling to standard glassware. Avoid stacking your Strahl beverageware (unless you are using the CapellaStack range, which is designed for stacking) whilst carrying or storing it. Strahl products are incredibly tough and can scratch other polycarbonate products if allowed to rub together. Wash your Strahl beverageware in the dishwasher or by hand with warm soapy water to remove residues from juice, milk, stout, etc. Washing in a steriliser may result in a build-up of residue. Polycarbonate may be scratched if cleaned with abrasive brushes. Buffing with a microfiber glass polishing cloth will minimize any light scratches or abrasions.

Yes – Strahl is completely dishwasher safe in both standard and commercial dishwasher systems, on low or high temperatures.

The unique properties of Strahl beverageware allow cold drinks and desserts to be served and remain at the cold serving temperature for much longer than drinks served in glass or ceramic. Please be aware that the following aniseed based drinks cannot be used with any kind of polycarbonate beverageware as they will cause permanent damage: Pernod, Anis, Ricard, Raki, Ouzo. Milky drinks may leave a residue if the beverageware is not washed with warm soapy water.

All Strahl beverageware products can be chilled in the fridge or freezer, with superior insulation properties keeping beverages at optimal drinking temperature for longer. Perfect for desserts and frozen drinks.

Yes - for all food contact surfaces, materials comply with FDA 21 CFE 177.1520 (olefin polymers) including cc 3.1 for food contact application (polyethylene), 21 CFR 178.1580 (polycarbonate polymers) for food contact applications at up to 100°C.

Strahl beverageware is recommended for use with cold drinks and foods. If you would like to use it for hot drinks or in the microwave please firstly refer to the testing information below: Strahl products have been tested by an independent laboratory, SGS, to measure the level of soluble BPA in tests designed to simulate everyday use. In these tests, conducted on 11th March, 2009, SGS subjected Strahl beverageware tumblers to temperatures of 70 degrees C for two hours and to heating in a microwave for five minutes. They concluded: ‘The test results of submitted samples do not exceed the specific migration limit of Bisphenol A (BPA) stated in European Commission Directive 2002/72/EC relating to plastic materials and articles intended to come into contact with acidic foodstuffs". We are confident from these test results that BPA does not migrate from our Strahl beverageware products at a level which could cause any health concerns.

Some scratching of your Strahl beverageware is inevitable and is often proof of how many times traditional glassware would have broken. Minor scratches can be removed by buffing with a microfiber glass polishing cloth.

To maintain the attractive appearance of the glasses for as long as possible, we recommend washing by hand. If you do use the dishwasher, we suggest the following: Select the shortest possible rinsing cycle at low temperatures, use a cleaning agent that is suitable for glasses, and ensure that the water hardness is between 4 and 6. Remove your glasses from the dishwasher as soon as the rinsing cycle has completed if possible. Polish your glasses with half-linen or microfibre towels for the best result. Cotton towels may leave small scratches and traces of lint. It is best to use 2 cloths for drying. This way you can polish the glass from the inside and outside at the same time. Please avoid to turn at the base, as this may cause the stem to brake.